Elasticalls

Tag: Outbound Calls

  • Outbound Call Center: Boosting Sales and Customer Engagement

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    by

    Jeniffer Ndungu
    in

    Source: Vecteezy An outbound call center is a powerful tool for businesses looking to reach out to potential customers, nurture leads, and engage with current clients. Unlike inbound call centers, where customers call in for assistance, outbound centers are all about making the first move. Here’s a breakdown of what outbound call centers do, why…

  • Inbound vs. Outbound Calls: What’s the Difference?

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    by

    Jeniffer Ndungu
    in

    Ever wondered about the difference between inbound and outbound calls? If you’re working with a contact center or using Elasticalls, understanding these distinctions can help your team engage customers in the right way at the right time. Let’s break it down! Inbound Calls: Customers Are Calling You! Source:Vecteezy Think of inbound calls as the customer…