Elasticalls

Tag: holiday

  • Is Your Contact Center Ready for the Holiday Season?

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    by

    Jeniffer Ndungu
    in , ,

    The holiday season is a critical time for businesses. Christmas and New Year bring a surge in customer interactions, from gift-related inquiries to post-holiday returns. Is your contact center equipped to handle this festive rush efficiently? With Elasticalls’ AI-infused all-in-one communication software, you can streamline operations and deliver exceptional customer experiences during this bustling season.…

  • How to Prepare Your Contact Center for Seasonal Spikes?

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    by

    Jeniffer Ndungu
    in ,

    The holiday rush is coming, and with it, an avalanche of customer inquiries, last-minute orders, and those all-too-familiar “Where’s my package?” questions. Is your contact center ready to tackle the seasonal chaos head-on? With Elasticalls’ AI-infused all-in-one communication platform, managing seasonal spikes doesn’t have to feel like a snowstorm. Here’s how you can keep your…