Blog Posts – Elasticalls

Contact Center Staffing: How Many Agents Do You Need?

Staffing your contact center isn’t just about filling seats; it’s about creating a balance that...

Call Centers and Valentine’s Day: Bridging the Gap Between Love and Customer Service

Valentine’s Day, the annual celebration of love and affection, is not just a day for...

Call Center Statistics 2025: Insights into the Future of Customer Service

Call Center Statistics 2025: Insights into the Future of Customer Service As we head into...

Building Stronger Connections: How Elasticalls Enhances Dating App Customer Support and Relationship Engagement

Introduction In the world of online dating, building meaningful connections is the primary goal. As...

Building Diverse Call Center Teams: How Elasticalls Supports Gender Equality and Inclusivity

Introduction In today’s world, diversity and inclusion are key drivers of business success. In call...

Boosting eCommerce Sales Through Seamless Call Center Support with Elasticalls

Introduction For eCommerce businesses, exceptional customer support is directly linked to higher sales and conversions...

AI-Powered Tools for Tracking Call Agents: How Elasticalls Revolutionizes Agent Monitoring and Compensation

Introduction Artificial intelligence (AI) is reshaping industries across the board, and call centers are no...

8 Tips to Prepare Your Customer Service for Seasonal Spikes

Seasonal spikes, whether during the holiday rush or a special sales period, can overwhelm customer...

8 Skills Every Call Center Agent Needs to Wow Customers

Ever wondered what makes a call center agent truly stand out? It’s more than just...