Elasticalls
Blog Posts – Elasticalls
Contact Center Staffing: How Many Agents Do You Need?
Jeniffer Ndungu
December 4, 2024
Uncategorized
(0)
Staffing your contact center isn’t just about filling seats; it’s about creating a balance that...
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Call Centers and Valentine’s Day: Bridging the Gap Between Love and Customer Service
Daggie
December 25, 2024
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Valentine’s Day, the annual celebration of love and affection, is not just a day for...
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Call Center Statistics 2025: Insights into the Future of Customer Service
Daggie
December 15, 2024
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Call Center Statistics 2025: Insights into the Future of Customer Service As we head into...
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Building Stronger Connections: How Elasticalls Enhances Dating App Customer Support and Relationship Engagement
Daggie
December 3, 2024
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Introduction In the world of online dating, building meaningful connections is the primary goal. As...
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Building Diverse Call Center Teams: How Elasticalls Supports Gender Equality and Inclusivity
Daggie
December 3, 2024
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Introduction In today’s world, diversity and inclusion are key drivers of business success. In call...
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Boosting eCommerce Sales Through Seamless Call Center Support with Elasticalls
Daggie
December 3, 2024
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Introduction For eCommerce businesses, exceptional customer support is directly linked to higher sales and conversions...
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AI-Powered Tools for Tracking Call Agents: How Elasticalls Revolutionizes Agent Monitoring and Compensation
Daggie
December 3, 2024
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Introduction Artificial intelligence (AI) is reshaping industries across the board, and call centers are no...
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8 Tips to Prepare Your Customer Service for Seasonal Spikes
Jeniffer Ndungu
December 4, 2024
CALL CENTER
,
CUSTOMERS
AI-Infused Chatbots
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Seasonal spikes, whether during the holiday rush or a special sales period, can overwhelm customer...
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8 Skills Every Call Center Agent Needs to Wow Customers
Jeniffer Ndungu
November 7, 2024
CALL CENTER
,
SALES
(0)
Ever wondered what makes a call center agent truly stand out? It’s more than just...
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